BORG Privacy Policy

The purpose of this Privacy Policy is to inform you of the types of personal information which BORG Limited collect from you and how we use your personal information.

Why does BORG need to collect and store personal data?

In order for us to provide you with information about our services, we need to collect personal data for correspondence purposes and/or detailed service provision. In any event, we are committed to ensuring that the information we collect and use is appropriate for this purpose, and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes BORG would contact you for additional consent.

What data do we collect and how do we use it?

When we receive an enquiry from you, we record your contact details including name, job title, business telephone number, email and postal address. We record this personal information in an electronic database and / or manual files in order to provide you with the information which you are seeking and also to follow up with you to enquire as to whether you have any questions or if you require any further information from us. Each time we contact you, we record a brief note on the file of the status of you enquiry. Occasionally, we may send you newsletters unless you request us not to send you such communications.

When you become a client, we will use your personal information on a client record for the purposes of managing the business relationship with you.

If you are attending a course we may collect personal information on you from the client representative making the booking or from you directly. This includes name, business contact details and any other relevant information required for the purposes of administering and delivering the training course.

In some circumstances, depending on agreements made between us and our clients and / or participants, feedback (written or oral) may be provided to the participant directly and / or to the client.

Under no circumstances, unless required by law or a regulatory body, will we pass your personal information to any third parties, with the exception of our contractors who need such personal information to assist us in performing our contracts with our clients. We have contractual protections in place to protect any of your personal information which we need to disclose to our contractors.

We collect personal information from contractors including name, address, qualifications, employment history and bank account information. We use this personal information to assess suitability for the performance of the contract into which we have entered. This includes carrying out performance appraisals, making payments and scheduling work assignments. We do not disclose contractor personal information to third parties unless we are required by law or regulatory body or if we are using a third party to provide services to us for which they need such personal information. In such a case, we will ensure that we have appropriate contractual measures in place with such third parties for the protection of your personal information.

BORG will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary. BORG is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Will BORG share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to BORG in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with stated procedures.

International Transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data. European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

We are subject to the provisions of the General Data Protection Regulations that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

  • We may transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place; or
  • Where we use certain service providers who are established outside of the EEA, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

What are your data protection rights?

BORG would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request BORG for copies of your personal data. The right to rectification – You have the right to request that BORG correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that BORG erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that BORG restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to BORG’s processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that BORG transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at:

Contact: Jonathan Trotman
Tel: +44 (0)1252 851179
Address: BORG Limited, Heath Lane, Crondall, Farnham, Surrey, GU10 5AW


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Privacy policies of other websites

The BORG website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

Changes to our privacy policy

BORG keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 31st July 2023.

How to contact us

If you have any questions about BORG’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact:

Contact: Jonathan Trotman
Tel: +44 (0)1252 851179
Address: BORG Limited, Heath Lane, Crondall, Farnham, Surrey, GU10 5AW

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